Privacy Policy

M&R Stainless Steel (Pty) Ltd (“M&R”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.mnrshop.co.za, interact with us, or use our services.

1. Information We Collect

• Identity Data: Full name, ID number (if necessary)
• Contact Data: Email address, phone number, delivery address, billing address
• Account Data: Login credentials, purchase history, wishlist items
• Financial Data: Payment method and transaction data (processed securely via third-party providers)
• Technical Data: IP address, browser type, device information, time zone settings, and usage patterns via cookies
• Marketing Preferences: Your preferences in receiving marketing communications

 

2. How We Collect Information

• Direct interactions (e.g., when you create an account or make a purchase)
• Automated technologies (e.g., cookies, server logs, and analytics tools like Google Analytics)
• Third parties (e.g., payment gateways, social media platforms, advertising partners)

 

3. Purpose of Processing Your Information

• Fulfil your orders and manage payments and delivery
• Provide customer support
• Communicate order updates or product offers
• Improve our website functionality and user experience
• Comply with legal obligations
• Send promotional emails and SMSes (only with your consent)

 

4. Sharing Your Information

• We do not sell your personal information.
• We may share it with trusted third parties who assist us in:
• Payment processing (e.g., PayFast, PayGate)
• Delivery and logistics (e.g., courier companies)
• Email and SMS marketing services
• Analytics and customer insights
• All service providers are contractually bound to handle your data securely and lawfully.

 

5. Cookies

• We use cookies to:
• Remember your preferences
• Understand website traffic and behaviour
• Personalize your shopping experience
• You may disable cookies in your browser settings, but this could affect your experience on our website.

 

6. Data Retention

• We only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

7. Your Rights Under POPIA

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Object to the processing of your information in certain cases
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• To exercise these rights, please contact us at shop@mnrshop.co.za.

 

8. Data Security

• We take appropriate security measures to protect your information from loss, misuse, and unauthorised access. This includes SSL encryption, secure payment processing, and firewalled hosting environments.

 

9. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please read their policies before submitting personal data.

 

10. Changes to This Privacy Policy

• We may update this policy from time to time. All changes will be posted on this page, and where appropriate, notified to you via email.

 

11. Contact Us

• If you have any questions or concerns about this policy or our handling of your personal information, please contact:

M&R Stainless Steel (Pty) Ltd

Unit 7, 9 Montague Drive, Montague Gardens

Cape Town, South Africa

Email: shop@mnrshop.co.za

Phone: +27 73 305 5323